Scroll To Top
3833 N Mills River Road, Mills River, NC 28759

Frequently Asked Questions

Vaccination and Medication

What shots do you require?

In order to maintain a healthy environment, we require all dogs boarding with us to be vaccinated against rabies, parvo, and adenovirus. Dogs three and older must have had a vaccination within the past two and a half years. Those between four months and three years have to have a minimum of one vaccine.

Do you require the Bordetella vaccine?

The Bordetella vaccine prevents what is known as kennel cough. Kennel cough has similar symptoms as the cold does in humans. It is spread in close quarters, making dogs in boarding environments particularly susceptible. As a result, we require the Bordetella vaccine from all dogs boarding with us.

Can my dog get sick at Scenic River Kennels?

Our vaccination requirements make it highly unlikely that your dog will get sick while boarding with us. If your dog does get sick, we have around-the-clock on-site care to provide your pet with any necessary medical attention.

My dog needs daily medication. Do you administer it?

At Scenic River kennels, your pet’s health is of the utmost importance. As a result, we administer any necessary medication at no additional cost to you.

Do you have a vet on staff?

We have a local veterinarian on call and trained staff at our facilities 24 hours a day.

Our Facilities

What makes Scenic River Kennels different from other boarding facilities?

We have a local veterinarian on call and trained staff at our facilities 24 hours a day.

What does my dog do during their stay?

During the day, your dog will have plenty of outdoor playtime and one-on-one interaction with our staff.

Is your kennel climate controlled?

We utilize the latest equipment to provide your dog with the comfortable climate-controlled environment they’re used to at home.

How often is your facility cleaned?

At Scenic River Kennels, cleaning never stops. Our staff cleans around the clock to continue to provide one of the safest and cleanest boarding options in Asheville.

Do you have overnight staff?

We have on-site staff 24 hours a day. 365 days a year.

Drop-off and Pick-up

What are your drop-off and pick-up times?

We have two two-hour windows for you to drop off or pick up your dogs.

  • 9 AM – 11 AM
  • 4 PM – 6 PM

Will my pet miss me?

Some pets experience separation anxiety, and others don’t. While some pets initially display high levels of stress, it typically dissipates within a relatively short amount of time.

Will my dog be lonely?

Your dog will have plenty of one-on-one attention while boarding with us, so they’ll never get bored or lonely.

What if my dog doesn’t get along with other dogs?

Our staff members take extra care to ensure aggressive dogs are kept away from other animals in their own separate play area.

What should I bring?

Do I need to bring dog food?

In an attempt to avoid any diet-related issues, we encourage pet owners to bring their dog’s favorite food along with them. However, if you choose not to, we supply a healthy diet of Bil-Jac protein-packed food at an additional cost.

Can I bring my dog’s toys or bedding?

Absolutely! We want your dog to be as comfortable as possible and highly recommend you bring any toys or bedding to help us reach that standard.

Booking and Cancellations

How far in advance do I need to book?

We encourage all pet owners to book their stay as early as possible. During the holidays we are much busier so you should plan ahead and book your stay several weeks in advance if possible.

What is your cancellation policy?

We understand things happen, which is why we provide a lenient cancellation policy. We ask that you inform us of any changes as soon as possible. However, in the event of a no-call no-show, we require prepayment on any future stays with us.